Returns
Reflection time / returns
It may happen that you want to return an order. Perhaps because the product is not to your liking or maybe there is another reason why you would not want the product. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
Contact us before you send back your package so we know something is coming and to make sure that the return is processed in a timely manner.
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately € 6.95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To use this right you can contact us via [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged during a return.
Our return address:
Videoholland
D. Losstraat 19
3201EJ Spijkenisse
If you have activated software you must first deactivate it. If this is not possible, the product can not be returned.
Do you wish to return a business purchase? Please contact us first.
If you have questions then please contact us via [email protected] or call us +31 85 130 5392
Important: Always email us the track & trace number of the package.
Exchange product?
Do you want to exchange your product? That is no problem at all. You can contact [email protected] for this. You do, however, bear the costs for returning the product yourself.
I have given a wrong delivery address!
Accidentally passed a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.