Privacy Policy
Privacy policy Video Holland Trading
https://www.videoholland.nl
About our privacy policy
Video Holland Trading appreciates your privacy. We therefore only process data that we need for (improving) our services and we treat the information we have collected about you and your use of our services with confidentiality. We never make your details available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Video Holland Trading. The commencement date for the validity of these conditions is 11/04/2018, with the publication of a new version the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regarding the personal data you provide us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
Webshop software
LightSpeed
Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.
Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.
E-mail and mailing lists
MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the service and to share information with third parties.
Your personal information will only be used for sending our e-mail newsletter after your explicit concent. You can of course terminate your subscription at any time.
Bizway
We use the services of Bizway and Microsoft for our regular business e-mail traffic. These parties have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Bizway and Microsoft do not have access to our mailbox and we handle all our e-mail traffic confidentially.
Payment processors
MultiSafePay
We use the Multisafepay platform to handle the payments in our webshop. Multisafepay processes your name, address and residence details and your payment details such as your bank account or credit card number. Multisafepay has taken appropriate technical and organizational measures to protect your personal data. Multisafepay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. Multisafepay will, in the case of an application for a deferred payment (credit facility), share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the components of Multisafepay's services for which they engage third parties. Multisafepay does not store your data for longer than allowed by the legal deadlines.
Paypal
We use the Paypal platform to handle a the payments in our webshop. Paypal processes your name, address and residence details and your payment details such as your bank account or credit card number. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Paypal will share personal information and information regarding your financial position with credit rating agencies. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Paypal's services for which they engage third parties. Paypal does not store your data for longer than is allowed under the legal terms.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. You receive an invitation from WebwinkelKeur to share your experience a few days after placing your order. If you leave a review via WebwinkelKeur then you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on your own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
MyParce
If you place an order with us, it is our job to get your package delivered to you. We use the services of MyParcel for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel . MyParcel uses this information only for the purpose of executing the agreement. In the event MyParcel engages subcontractors, MyParcel will also make your data available to these parties.
GLS
If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS for the execution of deliveries. It is therefore necessary that we provide your name, address and share location data with GLS. GLS only uses this data for the performance of the agreement. In the event that GLS engages subcontractors, GLS also makes your data available to these parties.
DPD
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD for the execution of deliveries. It is therefore necessary that we provide your name, address and share location data with DPD. DPD only uses this data for the performance of the agreement. In the event that DPD engages subcontractors, DPD also makes your data available to these parties.
Drop shipment
When we have a drop shipment carried out, your contact details are shared with our supplier to make a shipment possible. These parties have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Our suppliers use this information only carry out the agreement. In the event that a supplier engages subcontractors to carry out the agreement, they also make your information available to these parties.
Invoicing and accounting
Snelstart
We use the services of Snelstart to keep our records and accounts up-to-date. We share your name, address and residence details and details regarding your order.
This data is used for managing sales invoices. This data is used for managing sales invoices. Your personal data is sent and stored protected.
Snelstart is obliged to maintain confidentiality and will treat your information confidentially. Snelstart does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In such cases, Video Holland Trading can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose it within the possibilities that the law offers us.
Retention periods
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period is in effect. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed and which relate to your person or are traceable to them. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
Rectification right
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we process or have processed and which are related to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Video Holland Trading. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.
Cookies
Session ID
This cookie is required to be able to order on the website. He is required to keep track of what a visitor has in his or her shopping basket.
Google Analytics
Through our website, cookies are placed from the American company Google as part of the "Analytics" service.
We use this service to track and get reports on how visitors use the website.
This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services. We do not share date with Google for advertiseing purposes.
Video Holland Trading has a processing agreement with Google.
The last octet of your IP-address is masked. This anonymizes your IP-address.
Zendesk Chat
Our website uses the external 'live support' tool Zendesk Chat (Zopim). With this program we can monitor the traffic on our website when needed and we can support customers live on our website and quickly answer customer questions online (if our employees are online). If we are not online you have the option to leave a message. The personal data that you enter in the live chat is not stored by us, but by Zendesk / Zopim. See https://www.zendesk.com/company/customers-partners/eu-data-protection/ for the privacy statement of Zendesk. If you do not want Zendesk to store your data, then please do not use the live chat, but send an e-mail to [email protected]
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.
Contact details
Video Holland Trading
D. Losstraat 19
3201EJ Spijkenisse
The Netherlands
T +31 (0)85 1305 392
Contact person for privacy matters
Pascal Jolink